ShopNow
E-Commerce
E-commerce Platform Multi-Channel Inventory Management
E-commerce company increased customer satisfaction by 45% by integrating online and offline channels.
3 warehouses, 50+ stores, 10K+ SKUs
Turkey
Results
%45
Customer Satisfaction
%60
Processing Speed
%30
Return Reduction
Results
%45
Customer Satisfaction
NPS score increase
%60
Processing Speed
In order processing time
%30
Return Reduction
In return rates
%99
Stock Accuracy
In online stock visibility
Challenges
Online and physical store stocks were managed separately, showing incorrect stock info to customers.
Fast delivery commitments could not be met, customer complaints increased.
Channel-based inventory allocation was manual and inefficient.
Return processes were not optimized.
Solutions
Omnichannel Inventory Platform
- Single view stock management
- Real-time stock synchronization
- Channel-based allocation rules
Smart Fulfillment
- Nearest warehouse/store delivery
- Buy Online Pick In Store (BOPIS)
- Automatic route optimization
Returns Management
- Fast return processing
- Stock return automation
- Return analysis and prediction
Implementation Timeline
Week 1-3
Channel analysis and integration plan
Week 4-7
Platform integration
Week 8-10
Fulfillment optimization
Week 11-12
Go-live and monitoring
Customer Testimonial
"Now we can show accurate stock information to customers and meet our delivery times. The increase in customer satisfaction positively reflected on our sales."
Can Özkan
E-Commerce Director
ShopNow
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